PALS stands for Patient Advice and Liaison Service. The service aims to help patients and carers with their questions and problems concerning health and related services. The NHS can then learn from patients' experiences.
PALS people will:
- Provide information for patients, their families and carers about health and local health services.
- Put people in touch with voluntary organisations and support groups.
- Help people sort out problems and concerns quickly, before they get more serious and cause anxiety.
- Advise on how to make a complaint if that becomes necessary
- Act as an early warning system, by listening to the views of patients and their families and alerting NHS services to any issues.
- Liaise with other NHS staff to improve local health services.
- Understand basic medical terminology and the internal structures of the NHS
- Want to know when things are going well and you have received good service from the NHS
